Solutions / Live Chat and Business Texting
Live Chat and Business Texting
Website chat and business texting in one inbox.
Answer website visitors and customer texts from the same apps your team uses for calls, and switch to a call when typing is not enough. We set it up, test it and support it for you.
Included in every plan, from $19.99 per month, billed annually.
Reply to customers the way they want to reach you.
Chats and texts go to a team queue, not one person, so customers are not left waiting.
Website live chat
Visitors start a conversation from a chat bubble on your site, styled to match your brand, with greetings based on your business hours.
Switch to a call
Either the customer or your agent can turn a chat into a voice or video call in the browser, with no dialing.
Text from your business number
Staff send and receive SMS and MMS from the business number, so personal mobile numbers stay private.
One place for every message
Live chat, SMS and WhatsApp are managed in one system, so staff can prioritize messages and reply on time.
How it works
Messages handled by your whole team.
Routed to a queue, not a person
Incoming chats and texts are assigned to a team queue and can be transferred or reassigned as needed. Chat history can be shared with teammates, so customers do not have to repeat themselves.
On desktop and mobile
Staff reply from the desktop app or the iOS and Android apps, so a text can be answered wherever they are working. Messages are tracked, and built-in reports show response times and how each channel is performing.
Why AVX Cloud
Set up, tested and supported by a local team.
Messaging only helps when someone is set up to answer it. AVX Cloud handles the setup and stays involved after go-live.
Planned around your calls
We start with who should answer chats and texts, during which hours, and what happens when nobody is free.
Configured and tested for you
We add the chat widget to your website, enable texting on your business number, set up the queues and greetings, and test it before launch.
Local support after go-live
Need a greeting changed or a new team member added? Call or email our New Jersey team and we will make it.
FAQ
Common questions about live chat and business texting.
Here are the questions we hear most often about website chat and SMS.
Still have questions?
Talk with our team and we'll walk you through how we'd support your business.
Talk to an Expert →Which website platforms does live chat work with?
There is a one-click plugin for WordPress, and it also works with Drupal, Joomla, Wix, Squarespace, Shopify and Weebly. We install it for you.
Can we text from our business number?
Yes. Your team can send and receive SMS and MMS from the business number, and customers only see that number.
Where do we reply to messages?
In the desktop app and the iOS and Android apps, alongside your calls.
Can a chat become a phone call?
Yes. Either the visitor or your agent can escalate a chat to a voice or video call right away, in the browser.
Can we handle WhatsApp messages?
Yes. With a WhatsApp business number, your team can manage WhatsApp messages in the same place as chats and texts.
Can we use texting for promotions and reminders?
Yes. You can send promotions, offers and updates by SMS, as well as one-way messages such as order updates or appointment reminders. Carrier rules apply to business texting, so ask us what is needed for your number.
Related solutions.
Live chat and business texting work alongside the other features in your AVX Cloud phone system.
Manage busy phone lines with call queues, wallboards and supervisor tools.
See talk time, wait times, missed calls and agent activity in detailed reports.
Greet, screen and route callers before they reach your team.
GET STARTED
Get a business phone system backed by local support.
From planning and setup to training and ongoing support, you get one team and a single point of contact.
- Up and running in less than 7 days
- Onsite and remote support across New Jersey
- Plans from $19.99 per month, billed annually
Talk to a New Jersey phone system specialist.
Tell us about your business and we'll be in touch.
RESOURCES
Insights for New Jersey businesses.
Practical guidance on business phone systems, VoIP, and AI-powered communication from our team.
