NJ VoIP Phone Service Company

AVX Cloud plans start at $19.99 per month, billed annually. Basic covers everyday calling, Pro is $29.99 and adds call queues, recording, and CRM integrations, and AI-Pro is $39.99 with an AI receptionist. Request a quote and we’ll confirm the right plan for your business.

We stay involved after the sale. Most VoIP providers sell you a license and leave the setup, training, and troubleshooting to you. AVX Cloud is a local New Jersey VoIP company that sources, installs, and supports your phone system, and makes sure your team actually uses it.

Here is what that looks like in practice:

• One provider for everything: Voice service, phone systems, business internet, cabling, and managed IT come from one team with a single point of contact, so you never have to work out which provider is responsible for a problem.
• Local support: We’re based in Secaucus and support businesses across New Jersey. Installations are handled onsite, and everyday changes are a phone call or email away.
• Experience: Our team has over 60 years of combined industry experience and hundreds of successful installations behind it.
• A system that fits: We start by learning how your business handles calls, then configure the features around it, including call routing, queues, mobile apps, and CRM integrations.
• Help with adoption: Every rollout includes training, so your staff are comfortable with the new system from day one.
• Clear pricing: You get a written quote before you commit, with the plan, the service, and the contract terms laid out in plain language.

A modern VoIP platform can do far more than a traditional phone line, but only if it is set up properly and your team knows how to use it. That is the part many business VoIP providers skip, and it’s where we spend most of our time.

If you’d like to hear it from the businesses we work with, read our customer reviews. Then get in touch for a quote, and we’ll show you how we’d handle your business communication from planning to ongoing support.

Yes. We move your existing numbers to your new VoIP service through a process called porting, and we handle the request with your current provider. Keep your old service active until the transfer completes, so you don’t miss any calls.

Most businesses are up and running in less than 7 days. AVX Cloud manages the whole move, so your team doesn’t have to treat it as another IT project.

The switch follows four steps:

1. Get in touch: Tell us about your office, your team size, and what frustrates you about your current business telephone system.
2. Discovery, quote, and plan: We review your call flows, phone numbers, internet connection, and existing equipment, then send a tailored quote with clear pricing.
3. Provision and integrate: We set up your account, build your call routing, connect your existing numbers, and integrate the system with tools like your CRM.
4. Go live and training: We switch you over and train your team, so everyone knows the features they’ll use every day.

A few things affect the timeline:

• Number porting: Your current provider controls the release of your numbers, and some providers take longer than others. We submit the request early and keep you updated.
• Your network: VoIP calling depends on a stable internet connection. If your network or cabling needs work, we’ll flag it during discovery and can handle the fix ourselves.
• Hardware: New desk phones need to be ordered and configured. Teams using the desktop and mobile apps can often start sooner.
• Complexity: A single office with a simple call flow moves faster than a multi-site contact center with custom integrations.

We plan the cutover around your schedule and test the new system before you go live. If you’re tied to a contract with your current provider, tell us the end date and we’ll time the move to match.

Send us a few details about your setup, and we’ll give you a realistic timeline along with your quote.

Often, yes. Many IP desk phones can be reused, but compatibility depends on the specific model and its firmware, not just the brand. We check your existing handsets during discovery and tell you which ones can stay.

Here is how it usually works out:

• Compatible IP phones: These can be set up again for the new service, which keeps your upfront costs down.
• Older analog or proprietary phones: Handsets built for a legacy commercial telephone system usually can’t be carried over and are better replaced.
• No desk phone at all: Every plan includes desktop and mobile apps, so staff can make and take calls from a computer or smartphone using their business number.

Many offices end up with a mix: desk phones at reception and in shared spaces, and apps for people who move around or work from home.

Your network matters as much as the phones. Business VoIP runs over your internet connection, so we also look at your router, switches, and cabling. If something needs upgrading, we can take care of it, since cabling and business internet are part of our service.

If you do need new hardware, we’ll recommend models that match the features you plan to use and include them in your quote, so there are no surprises later.

We offer both. AVX Cloud provides onsite service across New Jersey when the job calls for it, and remote support by phone and email for everything else.

Here is how the two usually split:

• Onsite: Installing and testing desk phones, cabling and network work, repairs to physical equipment, and in-person training when you go live.
• Remote: Adding or removing users, changing call routing, updating greetings and business hours, adjusting features, and troubleshooting calling issues.

Most functions of a modern VoIP system are managed through software, so the majority of changes don’t need a visit. You call or email, and we make the change. That is usually the fastest route, and it means a branch office or a remote employee gets the same help as your main location.

Installation is where being local matters most. Our VoIP services include coming to your office to set up the equipment, check the internet connection and cabling, and confirm that calls work properly before we leave. Whether you run a single office or several commercial sites, you deal with one provider and one team.

If you’re unsure how much onsite work your office would need, ask when you request a quote and we’ll explain what your installation involves.

It depends on how your team handles calls. Basic suits offices replacing a traditional phone system, Pro suits teams that need queues, recording, and integrations, and AI-Pro suits businesses that want AI to handle routine calls and follow-up.

Here is how the three plans compare:

• Basic ($19.99 per month, billed annually): 8 simultaneous calls, 40 user extensions, desktop and mobile apps, video conferencing, ring groups, voicemail, intercom and paging, and Microsoft integration. Choose it if you mainly need dependable calling and the flexibility to work from anywhere.
• Pro ($29.99 per month, billed annually): Everything in Basic, plus advanced call queues, CRM integrations, call recording, advanced reporting, SLA tools, and custom call flows. Choose it if you have a busy front desk, a sales or service team, or managers who want visibility into call activity.
• AI-Pro ($39.99 per month, billed annually): Everything in Pro, plus an AI receptionist, on-call AI assistance, AI call summaries, sentiment analysis, and AI-powered workflows. Choose it if you want routine calls answered consistently and less time spent reviewing conversations.

A few questions usually settle it:

• How many calls happen at once? Basic allows 8 calls at the same time across up to 40 extensions. If you regularly need more, tell us and we’ll size the system in your quote.
• Do callers wait on hold? The queue and reporting features in Pro show you where callers are waiting and which calls are being missed.
• Do you use a CRM? Pro connects your phone system to it, so customer details are on screen during calls.
• Who answers when nobody is free? The AI receptionist in AI-Pro greets callers, finds out what they need, and routes them.

You don’t have to get it perfect on day one. Start with the plan that fits today and move up as your business grows.

Tell us about your team, your call volume, and the tools you rely on, and we’ll recommend a plan and send a quote that covers the service and the contract terms.