Solutions / AI Receptionist
AI Receptionist
An AI receptionist that greets, screens and routes your calls.
Give every caller a consistent first response. Our AI receptionist finds out what they need and connects them to the right person, and we set it up, test it and support it for you.
Included in the AI-Pro plan, $39.99 per month, billed annually.
Handle routine calls without tying up your team.
The AI receptionist takes the first part of every call, so your staff pick up conversations that are already pointed in the right direction. It reduces manual workload and lowers the cost of handling routine calls.
Greets every caller
Callers get a natural, conversational greeting instead of a long menu. The AI asks what they need and gathers the details before the call moves on.
Routes calls to the right person
Callers can ask for a team member by name. The AI checks availability and transfers the call, following the routing rules we set up with you.
Screens unwanted calls
The AI screens every call and filters out spam before it reaches your team. Callers you choose can skip screening and go straight through.
Available 24/7
Calls are handled instantly, day or night. The AI answers questions, takes messages and forwards calls, without extra staff.
How it works
Built around how your business answers the phone.
Part of your phone system
The AI receptionist answers on the numbers and extensions you choose and follows the same office hours, holidays and transfer rules as the rest of your call flow. When a caller needs a person, the call goes to the staff member, ring group or voicemail you have chosen.
Set up around your business
We give it the context it needs: your business details, your team and departments, and instructions for the calls you get most often. You choose its voice, accent and language. AI call handling is not perfect, so we test it with real scenarios before go-live and adjust it as you learn what your callers ask.
Why AVX Cloud
Set up, tested and supported by a local team.
AI features only help when they are configured around your business. AVX Cloud handles the setup and stays involved after go-live.
Planned around your calls
We start with how your business handles calls today: who answers, when, and where callers get stuck. Then we decide together what the AI should handle and what should go to a person.
Configured and tested for you
We write the greeting and instructions, set the routing and escalation rules, and test the AI before it takes live calls.
Local support after go-live
Need a change to the greeting, the hours or the routing? Call or email our New Jersey team and we will make it.
FAQ
Common questions about the AI receptionist.
Here are the questions we hear most often about AI call handling.
Still have questions?
Talk with our team and we'll walk you through how we'd support your business.
Talk to an Expert →What is an AI receptionist?
It is an AI-powered call handler built into your phone system. It answers calls, asks what the caller needs, and routes them to the right person or department based on rules we set up with you.
Which plan includes the AI receptionist?
The AI receptionist is part of AI-Pro, which is $39.99 per month, billed annually. AI-Pro includes everything in Pro, plus on-call AI assistance, AI call summaries, sentiment analysis, and AI-powered workflows.
Can it replace a human receptionist?
It is designed for routine tasks such as greeting callers, gathering details, and routing calls, so your staff can focus on conversations that need a person. We recommend using it alongside your team, not instead of it.
Does it work after hours?
Yes. The AI receptionist is available 24/7, so every call is answered even when your team is offline. Tell us where urgent calls should go and we will build that into your call flow.
What happens if the AI cannot help a caller?
The call follows the fallback rules in your call flow, such as a transfer to a staff member, a ring group, or voicemail. We set these up with you before go-live.
Does it support other languages?
Yes. You can choose the voice, accent and language to match your business and your callers. If a caller speaks a different language, the AI recognizes it and responds in that language.
Related solutions.
The AI receptionist works alongside the other features in your AVX Cloud phone system.
Screen calls for one person and put priority contacts straight through.
Answer routine support questions from your own FAQs and guides.
Turn calls and voicemails into text your team can read at a glance.
GET STARTED
Get a business phone system backed by local support.
From planning and setup to training and ongoing support, you get one team and a single point of contact.
- Up and running in less than 7 days
- Onsite and remote support across New Jersey
- Plans from $19.99 per month, billed annually
Talk to a New Jersey phone system specialist.
Tell us about your business and we'll be in touch.
RESOURCES
Insights for New Jersey businesses.
Practical guidance on business phone systems, VoIP, and AI-powered communication from our team.
