Solutions / Call Reporting

Call Reporting

See how your calls and your team are performing.

Detailed reports show talk time, wait times, missed calls and agent activity, so you can make staffing and coaching decisions with real numbers. We set it up, test it and support it for you.

Included in the Pro plan, $29.99 per month, billed annually.

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Call reporting dashboard showing outbound call volumes and answer rates

Answers to the questions managers actually ask.

Which queues are overloaded? How long do callers wait? Who needs support? Built-in reports show you.

Performance tracking

Track talk time, queue wait times, SLA breaches and agent activity in real time, using built-in reports.

Queue and SLA reports

See answered, unanswered and abandoned calls, callbacks, and the calls that missed your target waiting time.

Team and extension reports

User activity, extension statistics, average talk time and call distribution show how work is spread across the team.

Chat reports

Queue chat performance, agent chat statistics and abandoned chats show how your messaging channels are handled.

How it works

Reports that lead to better decisions.

Call reporting dashboard showing the callers and extensions with the most call activity

Find the gaps in your coverage

Reports on unanswered and abandoned calls, queue performance and call volume show when demand peaks and where callers give up. Use them to adjust staffing, restructure queues and improve response times.

Analytics dashboard showing call statistics for each extension

Scheduled, filtered and exportable

Many reports can be filtered by date, scheduled to arrive by email and exported for further analysis. On the AI-Pro plan, call summaries and sentiment trends are added to your reports.

Why AVX Cloud

Set up, tested and supported by a local team.

Reports only help when they measure the right things. AVX Cloud handles the setup and stays involved after go-live.

Planned around your calls

We start with the questions you want answered: missed calls, wait times, workload. Then we decide which reports and targets matter for your business.

Configured and tested for you

We set up your queues and service targets, schedule the reports you need, and check the numbers make sense before you rely on them.

Local support after go-live

Need a new report or help reading one? Call or email our New Jersey team and we will help.

FAQ

Common questions about call reporting.

Here are the questions we hear most often about call reports and dashboards.

Still have questions?

Talk with our team and we'll walk you through how we'd support your business.

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What reports are available?

Reports cover agent activity, call distribution, queue performance, SLA breaches, talk time, callbacks, abandoned calls and chats, and more.

Which plan includes it?

Advanced reporting is part of Pro, which is $29.99 per month, billed annually. Pro includes everything in Basic, plus advanced call queues, CRM integrations, call recording, advanced reporting, SLA tools, and custom call flows.

What is an SLA report?

It measures calls against a waiting-time target you set for a queue, and shows how many calls missed it and when. It measures your own call handling and is not a service guarantee.

Can reports be scheduled or exported?

Yes. Many reports can be scheduled, filtered by date and exported, so the right people get the numbers without logging in.

Does it include sentiment analysis?

Yes, on the AI-Pro plan. AI reports show customer tone and call content, so you can spot issues and improve responses.

Can we build custom dashboards?

Call data can be connected to external tools for custom dashboards. This depends on your system size and setup, so tell us what you want to see and we will confirm what is possible.