Solutions / AI Analytics
AI Analytics
See how your calls are going without listening to every one.
AI call summaries and sentiment analysis show you which conversations went well and which need a second look. We set it up, test it and support it for you.
Included in the AI-Pro plan, $39.99 per month, billed annually.
Spot the calls that need your attention.
AI analytics adds summaries and sentiment to your call records, so managers can review more conversations in less time.
Call summaries
Each summary condenses a conversation into the key points, so you can see what was discussed without reading a full transcript.
Sentiment analysis
Sentiment analysis estimates the tone of each call and helps you decide which conversations to review first.
Trends by team
Average sentiment scores are shown by person, queue and ring group, so you can see where callers are having a harder time.
Everything in one record
The recording, transcript, summary and sentiment sit together in the call record, so there is one place to look.
How it works
Built into the reports you already use.
Review by person, queue or team
AI analytics works on recorded and transcribed calls. Each call in your call log gets a summary and a sentiment score, and average sentiment is added to your extension, ring group and queue reports, so managers can see where coaching would help.
A guide, not a verdict
Sentiment is an estimate made by an AI model, not a customer satisfaction survey, and summaries can miss details. We help you set it up as a way to find the calls worth a closer look, with the recording there when you need the full picture.
Why AVX Cloud
Set up, tested and supported by a local team.
Analytics only helps when it measures the right calls and someone knows how to read it. AVX Cloud handles the setup and stays involved after go-live.
Planned around your calls
We start with what you want to learn: which queues are struggling, which calls get escalated, where follow-up is slow. Then we decide together which calls to record and analyze.
Configured and tested for you
We turn on recording, transcription and analysis for the right users and queues, set who can see the results, and check them before your team relies on them.
Local support after go-live
Need a new queue included or a report explained? Call or email our New Jersey team and we will help.
FAQ
Common questions about AI analytics.
Here are the questions we hear most often about call summaries and sentiment analysis.
Still have questions?
Talk with our team and we'll walk you through how we'd support your business.
Talk to an Expert →What is AI analytics?
It is a set of AI features that review your recorded calls: transcription, automatic call summaries and sentiment analysis. Together they help managers understand conversations without replaying every recording.
Which plan includes it?
AI analytics is part of AI-Pro, which is $39.99 per month, billed annually. AI-Pro includes everything in Pro, plus an AI receptionist, on-call AI assistance, AI call summaries, sentiment analysis, and AI-powered workflows.
How does sentiment analysis work?
An AI model reads the call transcript and estimates the overall tone of the conversation. It is a useful signal for deciding which calls to review, but it is not a measure of how a customer actually felt.
Can it help with staff training?
Yes. Managers can compare sentiment scores between team members to recognize strong performance and target coaching where scores are lower. We recommend listening to the recording before drawing conclusions.
Do calls need to be recorded?
Yes. Summaries and sentiment are produced from recorded, transcribed calls, so we agree with you which calls to record, who can see the results and how long to keep them.
Is the analysis always accurate?
No. AI output can be incomplete or inaccurate, especially on calls with poor audio or several speakers. Treat it as a review aid and check the recording when the details matter.
Related solutions.
AI analytics works alongside the other features in your AVX Cloud phone system.
Greet, screen and route callers before they reach your team.
Screen calls for one person and put priority contacts straight through.
Answer routine support questions from your own FAQs and guides.
GET STARTED
Get a business phone system backed by local support.
From planning and setup to training and ongoing support, you get one team and a single point of contact.
- Up and running in less than 7 days
- Onsite and remote support across New Jersey
- Plans from $19.99 per month, billed annually
Talk to a New Jersey phone system specialist.
Tell us about your business and we'll be in touch.
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Practical guidance on business phone systems, VoIP, and AI-powered communication from our team.
